KUALA LUMPUR, March – The Royal Malaysian Police (PDRM) is in the process of upgrading its Integrated Police Reporting System (IPRS) database hardware and software to the latest version.
There have been social media posts claiming users are having technical difficulties accessing IPRS, which is used to receive police reports, across the country.
Deputy Director of Bukit Aman’s Logistics and Technology Department (Technical/Operations), Datuk Shukri Abdullah, said the problems arose due to maintenance work on the IPRS which has been carried out in phases since Saturday. last.
He said an internal memo regarding the work had been sent to all PDRM formations on March 15 so that preparations could be made for the use of manual systems in any formation that had difficulty accessing the IPRS during the maintenance period.
“The database upgrade process is as stipulated in the contract for the best service delivery to the public.
“The designated company is configuring and troubleshooting technical issues that have arisen due to the data migration process,” it said in a statement tonight.
Shukri said any difficulty in accessing the IPRS is temporary and the whole maintenance process should be completed shortly.
He said the police had a manual work process mechanism to ensure that the difficulty in accessing the IPRS would not affect the receipt of police reports.
“Those who need to file police reports can still do so normally at the counter of any police station,” he added. — Bernama