City police to launch cybercrime incident reporting system



In what could bring relief to victims, primarily of financial fraud, city police are expected to launch a Cybercrime Incident Reporting (CIR) system during the first week of April. Victims can file a complaint on appeal and the police will work with the Reserve Bank of India (RBI) to freeze the beneficiary’s account within the golden two-hour deadline.

A pilot project was launched the last week of December 2020 and was considered a success.

“This is a new user-friendly system where we try to provide immediate help to victims of cybercrime, especially financial fraud, for the first time in the country,” said Kamal Pant, Police Commissioner of the city of Bengaluru.

A victim of online financial fraud should call 112 and file a complaint, giving the details available. This is saved as a Cybercrime Incident Report (CIR) and transferred to a group of cybercrime investigators in the CIR cell of the control room, which is networked with the Reserve Bank of India and a host of ‘other banks.

“Most of the time, victims provide us with the phone number from which they received a call or text, through which we try to track the recipient’s bank account. A report is shared with the RBI and, if we know it, the bank involved. RBI designed an SOP for the project, setting the golden period at two hours, during which the banks must act and freeze the beneficiary’s account, ”said Isha Pant, DCP, Command Center.

“The golden hour is important because the account must be frozen before the money is withdrawn or spent,” she said, adding that this was an evolutionary process. “If the money is found in the account, the victim must file an FIR and access the money through a court order,” she said.

Currently, as part of the pilot project, the CIR unit has five dedicated lines and 20 cybercrime investigators working in three teams, which will be expanded once the service is officially launched. “All calls to the control room reporting cybercrime are transferred to the cell. On average, we get 20 calls per day, which we plan to increase once the project is launched and receives wide publicity, ”said Ms. Pant.



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