Douglas County Changes OHV Reporting Procedure in Tahoe Township | South Lake Tahoe
Douglas County has changed the process for reporting Vacation Home Rental Issues (ORVs) in the Lake Tahoe Basin.
Effective immediately, a new third-party administration, HdL, will handle general complaints against OHVs in Tahoe Township, while the Douglas County Sheriff’s Office will continue to deal with noise and parking violations. The county has contracted with HDL companies to manage the lodging tax for all commercial and short-term rental permits and administration of room taxes.
“It is important to the county that we provide a way for our residents and visitors to effectively report OHV issues and concerns,” said Patrick Cates, Douglas County Manager. “Going forward, we will work with the Sheriff’s Office and HdL to resolve and respond to complaints in a timely manner.”
Noise and parking complaints
For non-emergency issues, the Douglas County Sheriff’s Office will respond in person to any noise and / or parking complaints. In these cases, please contact the Douglas County Sheriff’s Office non-emergency line at 775-782-5126. If you believe there is a real emergency, please call 911.
All other complaints
Complaints not related to noise or parking should be addressed to HDL. HdL works diligently to investigate and resolve complaints received. Please contact HdL by email at [email protected] or by phone at (775) 238-4135.
HDL is available Monday to Friday 8:00 a.m. to 5:00 p.m. If a complaint is made after hours, HDL will initiate an investigation and take the necessary action on the next business day.
As a reminder, an ORV is defined as one or more dwellings, comprising either a single-family, isolated or adjoining multi-family unit, rented for accommodation for a period of up to 28 days.